Warranty Coverage Overview

Industry-leading warranty protection backed by comprehensive service and support.

5
Year Hardware Warranty
99.9%
Uptime Guarantee
24/7
Emergency Support
48hr
Replacement Guarantee

Manufacturing Defects

Complete coverage for manufacturing defects, component failures, and workmanship issues.

Free Replacements

No-cost replacement of defective units with expedited shipping and installation support.

Technical Support

Unlimited access to technical support team with priority response for warranty claims.

Software Updates

Lifetime software updates and security patches for all covered hardware.

Extended Service Plans

Additional protection and service options beyond standard warranty coverage.

TapCare Essential

$199 per year
Most Popular

Extended warranty coverage with priority support and maintenance services.

Extended 7-year hardware warranty
Priority technical support (4-hour response)
Annual maintenance and inspection
Preventive battery replacement program
Software updates and feature additions

TapCare Premium

$399 per year
Enterprise

Comprehensive protection with white-glove service and guaranteed uptime.

Lifetime hardware warranty coverage
24/7 emergency support with 1-hour response
Quarterly on-site maintenance visits
Same-day replacement guarantee
Dedicated customer success manager
Custom integration and feature development
99.99% uptime SLA with service credits

Pay-Per-Incident

$150 per incident

Flexible service option for out-of-warranty repairs and maintenance.

Diagnostic and troubleshooting services
Component replacement at cost
On-site repair visits
Software updates and configuration
90-day warranty on repair work

Questions About Warranty Coverage?

Our warranty specialists are ready to help you understand your coverage options and ensure your TapLocker system is fully protected.

Industry-Leading 5-Year Warranty
48-Hour Replacement Guarantee
24/7 Emergency Support