Terms of Service

1. Service Description

TapLocker provides smart locker access and management services through:

Core Services

• Smart Locker Access: Secure, keyless access to lockers using mobile devices and NFC technology
• Locker Reservation: Ability to reserve and manage locker assignments
• Mobile Applications: iOS and Android apps for locker management and access
• Web Platform: Browser-based access to account management and settings
• Customer Support: Technical support and customer service assistance

Additional Features

• Usage analytics and reporting
• Integration with facility management systems
• Notification and alert services
• Multi-facility access management
• Group and enterprise account features

Our services are provided "as is" and we reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

2. User Accounts and Registration

Account Creation

To use TapLocker services, you must:

• Be at least 13 years of age (users under 18 require parental consent)
• Provide accurate and complete registration information
• Maintain and update your account information
• Comply with facility-specific registration requirements

Account Responsibility

You are responsible for:

• Account Security: Maintaining the confidentiality of your login credentials
• Account Activity: All activities that occur under your account
• Notification: Immediately notifying us of any unauthorized use
• Accuracy: Ensuring your account information remains current and accurate

Account Suspension and Termination

We may suspend or terminate your account if you:

• Violate these Terms or facility rules
• Engage in fraudulent or illegal activities
• Compromise system security or other users' safety
• Fail to pay applicable fees when due

3. Acceptable Use Policy

Permitted Use

You may use TapLocker services for:

• Storing personal belongings in authorized lockers
• Accessing lockers at facilities where you have membership or authorization
• Managing your locker reservations and preferences
• Communicating with customer support regarding service issues

Prohibited Activities

You may not:

• Illegal Activities: Use our services for any illegal purpose or to store illegal items
• Security Violations: Attempt to breach, hack, or reverse engineer our systems
• Unauthorized Access: Access lockers or facilities without proper authorization
• System Abuse: Overload, spam, or interfere with our services
• Account Sharing: Share your account credentials with others
• Commercial Use: Use our services for commercial purposes without authorization
• Harmful Content: Store dangerous, hazardous, or prohibited items
• Harassment: Harass, threaten, or harm other users or facility staff

Content Guidelines

Any content you provide (messages, feedback, images) must:

• Be lawful and not infringe on others' rights
• Not contain offensive, harmful, or inappropriate material
• Not contain viruses, malware, or malicious code
• Respect the privacy and dignity of others

4. Facility Rules and Compliance

Facility-Specific Rules

In addition to these Terms, you must comply with:

• Individual facility rules and policies
• Local laws and regulations
• Safety and security requirements
• Hours of operation and access restrictions

Prohibited Items

You may not store:

• Illegal substances or contraband
• Weapons, explosives, or dangerous materials
• Perishable food items (unless in designated areas)
• Items that violate facility policies
• Items that pose health or safety risks
• Valuable items beyond reasonable limits

Time Limits and Fees

• Locker usage is subject to time limits set by facilities
• Overtime fees may apply for extended use
• Items left beyond permitted time may be removed
• Additional fees may apply for special circumstances

5. Payment Terms

Service Fees

Fees may apply for:

• Premium account features
• Extended locker usage
• Additional services or features
• Facility-specific charges

Payment Processing

• Payments are processed through secure third-party providers
• All fees are charged in the currency specified at purchase
• Payment information must be current and accurate
• You authorize automatic billing for recurring charges

Refunds and Disputes

• Refunds are provided according to our refund policy
• Disputed charges should be reported within 30 days
• Refunds may take 5-10 business days to process
• Some fees may be non-refundable as specified

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Data Collection

• We collect information necessary to provide our services
• Usage data helps us improve and optimize our platform
• Location data is used for facility access and security
• All data collection complies with applicable privacy laws

Data Security

• We implement industry-standard security measures
• Data is encrypted both in transit and at rest
• Access controls limit who can view your information
• Regular security audits ensure continued protection

7. Intellectual Property

TapLocker Property

TapLocker owns all rights to:

• The TapLocker platform, software, and mobile applications
• Trademarks, logos, and brand elements
• Documentation, content, and user interfaces
• Proprietary technology and algorithms

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Use our services for their intended purpose
• Download and use our mobile applications
• Access your account and manage your data

User Content

You retain ownership of content you provide, but grant us license to:

• Use your content to provide our services
• Improve our platform based on feedback
• Analyze usage patterns for service enhancement

8. Disclaimers and Limitations

Service Disclaimers

TapLocker services are provided "as is" without warranties of any kind. We disclaim all warranties, including:

• Merchantability and fitness for a particular purpose
• Uninterrupted or error-free service
• Security against all possible threats
• Compatibility with all devices and systems

Limitation of Liability

To the maximum extent permitted by law, TapLocker shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the amount paid for our services
• Issues arising from third-party integrations

User Responsibility

• You use our services at your own risk
• You are responsible for backing up important data
• You should not store items of extraordinary value
• You must comply with all applicable laws and regulations

9. Indemnification

You agree to indemnify and hold harmless TapLocker, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you provide through our services
• Your negligent or wrongful conduct

10. Dispute Resolution

Informal Resolution

Before pursuing formal dispute resolution, we encourage you to:

• Contact our customer support team
• Provide detailed information about your concern
• Work with us to find a mutually acceptable solution
• Allow reasonable time for resolution attempts

Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration:

• Arbitration will be conducted by the American Arbitration Association
• The arbitration will be held in San Francisco, California
• The arbitrator's decision will be final and binding
• Class action lawsuits are waived

Exceptions

The following disputes are not subject to arbitration:

• Intellectual property disputes
• Claims for injunctive relief
• Small claims court matters under applicable limits

11. Termination

Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your settings
• Contacting customer support
• Following the cancellation process for paid services

Termination by TapLocker

We may terminate or suspend your account for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended inactivity (with notice)
• Non-payment of fees

Effect of Termination

• Your access to services will be immediately revoked
• Account data may be deleted after a reasonable period
• Outstanding fees remain due and payable
• Termination does not affect accrued rights or obligations

12. General Provisions

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any facility-specific agreements, constitute the entire agreement between you and TapLocker.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor entity.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Updates to Terms

We may update these Terms periodically. We will notify you of material changes and provide the opportunity to review updated terms before they take effect.

13. Contact Information

If you have questions about these Terms of Service, please contact us: